Consumer e-billing and payment

e-billing and payment … one of the fastest routes to improved customer service, higher levels of customer satisfaction and lower operating costs. With unmatched telecoms e-billing and payment experience, ebpSource has helped its clients reach some of the highest levels of consumer e-billing and payment adoption in the industry.

High-adoption applications

Benefit from an industrial-strength solution for the management of massive volumes of e-bills and payments, all through one centralised platform, with minimal day-to-day administrative overheads.

Focus on the customer

Engage with customers through quick and easy access to all customer communications and remove obstacles to payment. A slick and targeted user experience minimises inbound calls and maximises satisfaction.

Across all devices

Deliver consistent, responsive multi-channel e-billing and payment applications, across all major desktop, mobile and tablet devices.

End-to-end integration

Fully connected to legacy billing systems, customer service and finance operations, online portals, payment channels, security and IT environments.

Business e-billing and payment

Are you looking to better serve your business customers? Are your current business e-billing services fit for purpose? ebpSource provides you with trusted, proven, solid and infinitely scalable business e-billing and payment applications. Innovative technology places you closer to your customer's business processes and offers a powerful set of payment capabilities.

Detailed bill analysis

Help your customers to better understand, analyse, process and manage their business bills and payments, with fast retrieval of billing and payment data.

Across all channels

Responsive mobile and tablet applications complement a functionally-rich online experience, offering customers maximum convenience.

Focused on business needs

Let your customers quickly identify spend patterns, view, analyse and download billing analysis reports and efficiently review, approve and schedule payments.

Built to connect and scale

Deliver a highly scalable e-billing service which is tightly integrated with all aspects of your existing collections, account management and customer service functions.

Enterprise-wide e-signing

With more than a billion mobile devices in circulation, and in a world of tough competition, the opportunity to service customers in new, more convenient and efficient ways goes hand-in-hand with strategic initiatives to drive more customer interactions to paperless channels. Cost reduction, brand value and the customer experience can all benefit as a result.

Optimised for mobile

Provide anywhere, anytime access for your customers to sign-up, renew and amend their contracted services; through smartphones, tablets and desktop applications.

Freedom from paper

Remove the need to print, post, scan and re-key customer data, leading to an elimination of errors and significantly increasing the speed of contract completions.

Simple, intuitive, fast

Offer a streamlined, secure and trusted e-signing experience, promoting positive customer engagement and raising your rates of contract conversion.

All in one place

Manage all communications, from bills and payments to contracts in one central repository, providing a smooth, seamless journey for clients.

Telecoms - The industry benchmark for consumer and business e-billing, payment and e-signing, across all customer touchpoints

Telecoms e-billing and e-signing for fixed, mobile, internet and cable providers